Terms and Conditions
1. USE OF WEBSITE
1.1 You are permitted to use our website for your own purposes and agree not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2. VISITOR CONDUCT
2.1 Any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
3. SITE UPTIME
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. LINKS TO AND FROM OTHER WEBSITES
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. EXCLUSION OF LIABILITY
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
7. PURCHASE TERMS
Should you place an order with us, you will be agreeing to the following conditions;
7.1. The product arrangement shall in the absence if any special arrangement detailed in the Contact be determined by the Company.
7.2. Materials used by the company in its installations shall be determined by the Company’s technical surveyors.
7.3 A. The products are guaranteed for a period of 12 months from the date of installation or supply, but this guarantee shall be void if the full price is not paid on the due date.
7.3 B. This guarantee comes into effect immediately the installation or supply is completed, provided that the full price has been paid. The guarantee is void if the full price is not paid on the due date.
7.3 C. The guarantee will be void if the customer damages the goods by neglect or force.
7.4. The work detailed in the Contract shall be completed at the expiration of any period therein mentioned or if no period is mentioned within a reasonable time PROVIDED ALWAYS the Company shall not be liable for any delay in completion if and in so far as such delay shall arise by reason of shortage or materials or any strike, lock-out or combination of workman or cessation or restriction of work has the effect of stopping, restricting or delaying the supply of material to the Company or otherwise impeding or delaying it in the progress and completion of work, or from accidents or from any other cause whatsoever whether or not of a similar nature to those herein before specified, not within the control of the Company.
7.5 a. A description of the products and their effect is set out in the current descriptive literature issued by the Company. In these circumstances no additional representation shall bind the Company unless the same has been put into writing and signed by a Director of the Company.
7.5 b. All the terms of the Contract between the Company and the Customer are contained in the Contract and no variation of the Contract shall bind either party unless such variation is made in writing by the party to be bound.
7.6 a. Payment of the Delivery Balance specified in the Contract shall be due on delivery of the items listed in the Schedule and if more than one delivery is required payment shall be due on the first such delivery.
7.6 b. Payment of the Deposit specified in the Contract with the payment indicated and receipted by the Accredited Agent or Representative of the Company.
7.6 c. Payment of the Delivery Balance specified in the Contract shall be in cash, credit or debit card. Where a customer is paying by credit card a transaction fee will apply. We do not accept American Express or Amex. The Customer must retain a copy of the contract with the payments indicated and receipted by the Accredited Agent or Representative of the Company.
7.6 d. The Property in any goods sold and delivered by the Company to the Customer does not pass to the Customer unless and until the full purchase price of all the goods comprised in each Contract has been paid to the Company.
7.6 e. So long as the property in the goods remains vested in the Company the Customer shall keep the goods as Bailees and shall in so far as may be possible store them in such as way that they are identifiable as the property of the Company and separate from all other goods in the Customer’s possession.
7.7. The Customer will give access to the premises to the Company, its servants and workman at all reasonable times so that the Company may complete the installations in accordance with this Contract.
7.8. The Company reserves the right to vary the design and/or specification of any installation without prior notice to the Customer.
7.9. You have the right to cancel the contract, within 14 working days after the day on which the contract is signed
7.10. Cancellations must be made in writing, and sent to office within 14 working days after the day on which the contract is signed
7.11. Any concession, latitude or waiver allowed by the Company at any time shall be without prejudice to their strict and full rights under this Contract, and shall not prevent the Company subsequently exercising such rights.
7.12. The price detailed on the Contract will remain fixed for 24 weeks from the Contract date, deliveries that take place after 24 weeks from the Contract date, will be charged for at prices ruling on the date of delivery.
7.13. Where the Customer is to obtain a private loan, i.e. Building Society further advance or Bank Loan, etc the Customer should make his own arrangements for the balance due to be paid on delivery. Failure to comply with payment of the balance on delivery will invalidate the guarantee and entitle the Company to charge interest outstanding on the balance at the rate of 7% Compound Interest above Bank Base Rate.
7.14. Electric or gas appliances sink tops and taps will be subject to the manufacturers own after sales services and guarantee.
7.15. No work or material other than that set out in the schedule will be supplied.
7.16. If the Company does not undertake any tiling or decorating work the Company will not be responsible for any damage caused to the plastering, tiling or decorations.
7.17. In the event of cancellation of the contract being requested by the Customer and the Company accepting the same, the following charges will be made:
i. Administration charges of £200
ii. If the Company’s technical survey has been completed a charge of £500 will be made.
iii. If manufacture of the goods ordered has started a charge of 50% of the contract value will be made.
iv. If manufacture of material for installation is completed the company will charge 85% of the contract price.
7.18. Definitions; In these conditions the person placing the order is referred to as "The Customer" and Roger Rose T/A Supreme Quality Discount is referred to as "The Company".
7.19. VAT will be calculated on the Contract at the rate in force at the time of order. In the event of a change in the rate of VAT whether it be up or down, the Company will be required by HM Revenue and Customs to amend the rate to that which rules on the date of installation.
7.20. Subject to the technical surveyor’s report the Company reserves the right to decline the Contract.
8. ONLINE PURCHASES
8.1. Should you make a purchase online, the following terms and conditions apply to all transactions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within
the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
8.2. IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.
8.4. Order Acceptance and Processing. Your order is accepted and a contract is formed between you and the company when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by The company, nor at the point in time that you receive an email
acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by The company or may be cancelled by you. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. The company reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
9. DESCRIPTION OF GOODS
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process.
Please note that certain products may need some alteration to suit specific requirements, such as pipe work, space constraints and designs. Any such alterations are carried out at the customers own risk, and as such the product guarantees may be rendered invalid.
10. PAYMENT AND PRICE
We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO, we do not accept American Express. On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.
PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.
11. DELIVERY INFORMATION
We aim to deliver most products within 9 working days if possible; however some made to order items may take longer. Please note however that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 28 days.
If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser.
If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.
After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post delivery changes take time and can be an inconvenience to you.
Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to the company within 72 hours of delivery.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
12. CANCELLATION AND RETURNS
In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details.
All non faulty goods must be returned within 7 days starting from the day after receipt of the goods, and we ask that all goods are returned safely, in their original packaging. Please note that a collection charge will be implemented for all non faulty returns upto a maximum of £49.99, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed previously. Returns outside 28 days will not be accepted. Any returns notified after 7 days but within 28 days may be subject to an additional 25% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier.
Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person.
You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
All our products are covered by a 12 month guarantee unless specified otherwise.
15. STATUTORY RIGHTS
Terms and Conditions do not affect your statutory rights.